Terms & Conditions

The Harton Practice

Standard Terms of Business

1. Services

All services are provided by The Harton Practice Ltd, a company registered in England & Wales under company registration number 16720134.

The Harton Practice provides a range of evidence based therapies and professional services, delivered by a team of qualified Associate Therapists.

2. Fees and Payment Terms

The fees for all therapy services are charged in advance. VAT is not charged and there are no additional expenses.

Fees for standard therapy services are published on our website.

Quotes for bespoke therapy services and longer term treatments are unique to each client and represent the specific needs of the client. Quotes may be higher or lower for certain clients depending on whether there is already a pre-existing relationship which will impact the number of hours required in each circumstance.

3. Cancellation and Postponement

Should you need to cancel or postpone your appointment for any reason, notification should be made in writing to hello@thehartonpractice.co.uk at least 48 hours before the appointment.

Where cancellation or postponement is made with less than 48 hours before the appointment you will be charged the full cost of your session.

If in the unlikely event that we as the provider need to cancel, we will notify you as soon as is reasonably practical and any monies that have been paid to date will be returned to you via BACS transfer within 14 days of the confirmed cancellation.

For insurances cases with BUPA, AXA and AVIVA and WPA late cancellations (within 48 hours) or non attendance will be directly charged to you as the client and you will be invoiced to owe The Harton Practice Ltd. You will be charged a full session fee that the therapist charges for privately funded sessions. Your insurance does not cover the cost on your behalf.

4. Refunds

We are committed to providing you with a high-quality service that is both efficient and effective. However, should there be any cause for complaint in relation to any aspect of our service, please contact hello@thehartonpractice.co.uk. We agree to look into your complaint carefully and promptly and take reasonable steps to resolve it.

Refunds will be provided in accordance with your statutory rights.

5. Disclaimers and Limitations

It is important that you are aware that the effectiveness of any therapy treatment is dependent on you being open and honest, and engaging fully with your therapist. If you do not engage fully with your therapist then the treatment may be less effective.

We will review your sessions regularly to ensure you feel you are getting the most out of therapy; you are not tied into any commitment and you can end sessions at any time. If we consider your requirements beyond our competence we reserve the right to terminate our contract. This will be discussed with you and recommendations would be provided.

Whilst many clients experience cognitive and psychological benefits as a result of our services, we offer no guarantees. Each person is different and results may vary.

6. Intellectual Property Rights

We retain all copyright in any document prepared in the course of carrying out any services on your behalf. Should you wish to use the document for additional purposes a licence fee can be agreed.

7. Communication

Communication with clients will be via email or telephone unless otherwise agreed in advance.

Electronic communications are not totally secure and we cannot be held responsible for damage or loss caused by viruses. Our usual business hours are 8am until 6pm, Monday to Friday. Outside of these times responses to any communications may not be read or responded to.

8. Data Protection

Upon starting therapy, basic personal information will be collected for contact and identification reasons. During our therapy meetings, an assessment of your psychological health will be completed, and notes will be taken during sessions. These will include personal and sensitive details about your life. The assessment and notes are used solely for the delivery of a therapy service to you.

Your privacy and the protection of your personal data is important to me/us and it will be handled in the following way:

a) Apart from as outlined below, your data will only be used and processed in connection with the performance of the services stated above;

b) We will act at all times in accordance with current UK Data Privacy legislation including the Data Protection Act 2018, UK GDPR and ICO guidelines;

c) Your personal data will be kept confidential and will never be shared with unconnected third parties. It will be shared with third parties such as an accountant to allow them to perform accountancy functions;

d) Your data will be kept secure at all times and only stored electronically on devices which are password protected;

e) In order to ensure that the data held is accurate, all data will be obtained from you directly;

f) Your data will be stored for the minimum number of years following completion of the services to allow compliance with insurance obligations; and

g) All data collected will be limited to that which is necessary to allow the services to be performed.

Information will be kept securely and confidentially in line with the data retention policy as stated above. We use data encrypted Health Software to transcribe sessions which is NHS, GDPR and ISO compliant. In signing this contract you agree to this software being used, however you have the right to opt out of this at any point during therapy.

You have rights relating to the information we hold to verify the accuracy or to ask for it to be supplemented, deleted, updated or corrected. You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us via the contact details stated in this agreement. Information will be provided to you within 30 days.

The lawful basis for us holding and using your information is in relation to the delivery of a contract to you as a health care professional and/or with your explicit consent.

9. Confidentiality and Retention of Information

Your therapy and personal information are kept securely. Confidentiality may be broken if we have concerns that you or anyone else is at risk. If this occurs it will be raised in the session and recommendations will be discussed and documented in your notes.

Communications between us are confidential. We will take all reasonable steps not to disclose personal information about you or your business save for in circumstances as required by law or by me to perform the internal operations of my business, such as disclosure to an accountant.

Documents and information in relation to your matters will not be held longer than required by insurance provider obligations.

10. Limitation of Liability

Services are provided to you with reasonable care and skill. Our liability to you is limited to the amount of any fees paid.

There will not be no liability to you for any delay or failure to perform our obligations if the delay or failure is caused by circumstances outside our reasonable control.

11. Third Party Rights

No person other than the person provided with a copy of these Terms of Business shall be deemed to have the benefit of the services, or have any rights to enforce or rely on any of the terms.

12. Applicable Law

These Terms of Business are our standard terms and conditions of business and should at all times be construed in accordance with the laws of England & Wales.

The courts of England & Wales will have exclusive jurisdiction in relation to any claim, or dispute arising out of this engagement or any matter arising from it.